PLEASE SEND RETURNS TO OUR RETURN BOX AND NOT THE COMPANIES OFFICE ADDRESS AS WE ARE UNABLE TO ACCEPT THESE RETURNS.

ALL RETURNS MUST GO TO PO Box 71124 

We can accept cancellations within 7 working days of the date of delivery should you change your mind about your order. Please notify us by email info@qualitijewellery.co.uk by filling out the short form found in the email link. On the condition that returned jewellery is in a saleable condition (unused and still in the plastic bag) and any and all redelivery costs are to be paid by the customer.

In the case of faulty items, please email us so we can arrange for a replacement.

All body jewellery is delivered in sealed bags for reasons of hygiene. We are unable to provide a refund or replacement for body jewellery taken out of this packaging. We are able to make exceptions if we have made an error in completing your order or if the jewellery is faulty. We are absolutely unable to accept returns of any jewellery that has been used.

It is the customer's responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received undamaged, in a saleable condition. Please package jewellery carefully and consider sending more expensive orders recorded delivery as we are unable to accept any liability for loss or damage in transit. Always keep your proof of postage.

We aim to provide a full refund within 7 working days after receipt of the returned jewellery.

If any part of your order is faulty, please notify us at info@qualitijewellery.co.uk within seven working days, and return the goods to us as soon as possible.

In the event that we agree upon inspection that the goods are faulty, we can offer a refund or a replacement with no charge and we will also reimburse your return postage costs (recorded delivery only). If an exact replacement is not possible, a choice between alternatives and/or partial refund will be offered.

All jewellery must be sent by 1st class recorded post (at a minimum). Misused or carelessly treated jewellery will not be refunded or replaced.