•  Please contact us if your order is an emergency.
  • COVID-19 DELIVERY CHANGES- to keep COVID compliant we have skeleton staff running here. Your Next Day order will be treated with priority, however, this is not a service offered by ourselves, merely a service office by Royal Mail. As such, if your order is an emergency, please call to advise. All orders will be picked, sanitised and dispatched as soon as is physically possible.
  • We aim to ship all standard orders within 48 hours Mon-Fri
  • Due to unprecedented demand at this time, Next Day Shipping ordered before 11:00am will be handled the same day providing there are no extenuating circumstances. Hand Polished orders will be sent via next day services the day they are completed.
  • We use FedEx & Royal Mail services for UK and Western Euro Orders. Royal Mail for Rest of World Order- with optional upgrades
  • We strongly recommend using a Guaranteed service as this package can be tracked from point to point.
  • Orders sent via track and signed can take up to 7 days to reach their destination during busy periods (christmas etc)
  • Please note- Polished Orders can take up to 7 working days for completion in busy periods. If your order is an emergency please contact us.

Packing Information

  • UK: All jewellery is shipped in a printed padded envelope.
  • International: If customs declaration must be made, the phrase ‘piercing supplies’ is used.