•  Please contact us if your order is an emergency.
  • We aim to ship all standard orders within 48 hours Mon-Fri
  • Due to unprecedented demand at this time, Next Day Shipping must be ordered before 11:00am to be eligible for Next Day. Hand Polished orders will be sent via next day services the day they are completed.
  • We use FedEx & Royal Mail services for UK and Western Euro Orders. Royal Mail for Rest of World Order- with optional upgrades
  • We strongly recommend using a Guaranteed service as this package can be tracked from point to point.
  • Orders sent via track and signed can take up to 7 days to reach their destination during busy periods (christmas etc)
  • Please note- Polished Orders can take up to 7 working days for completion in busy periods. If your order is an emergency please contact us.

Packing Information

  • UK: All jewellery is shipped in a printed padded envelope.
  • International: If customs declaration must be made, the phrase ‘piercing supplies’ is used.