• PLEASE CONTACT US IF YOUR ORDER IS AN EMERGENCY.
• We aim to ship all standard orders within 48 hours Mon-Fri
• Due to unprecedented demand at this time, Next Day Shipping must be ordered before 11:00am to be eligible for Next Day. Hand Polished orders will be sent via next day services the day they are completed.
• We use DHL, FedEx & Royal Mail services for UK and Western Euro Orders. Royal Mail for Rest of World Order- with optional upgrades
• Royal Mail standard delivery is now only available for orders up to £50. For UK orders over £50 please select 'Next day guaranteed' or 'Saturday guaranteed'.
• We strongly recommend using a Guaranteed service as this package can be tracked from point to point.
• Orders sent via track and signed can take up to 7 days to reach their destination during busy periods (christmas etc)
• Please note- Polished Orders can take up to 7 working days for completion in busy periods. If your order is an emergency please contact us.
• Orders that are not collected at destination and are returned to us will incur the following fees which will be deducted from any refund: (i) Cost of return shipping (ii) Taxes (if applicable) (iii) 10 percent restocking fee.

Free Shipping

• Free^* shipping with orders over £500 (^*up to £25 towards shipping and applies to DHL only).
• Free UK wide shipping with Royal Mail for orders over £300.

Packing Information

• UK: All jewellery is shipped in a printed padded envelope.
• International: If customs declaration must be made, the phrase ‘piercing supplies’ is used.

Returns & Refunds Policy

WHAT’S OUR RETURNS POLICY?

• We accept refunds if they are returned within 28 days of the items being delivered to you, we will give you a full refund excluding the shipping charge.
• All body jewellery is delivered in sealed bags for reasons of hygiene, due to this if jewellery is taken out of the sealed bags we unfortunately cannot provide a refund or replacement.
• We are unable to provide a refund or replacement for any anodised jewellery unless it is faulty, as these pieces are custom-made to order.
• We accept returns for faulty items up to 6 month of your order day. Please email us with your order number, clear photos or videos.
• We do not accept returns for any jewellery that has been used.

CANCELLATION POLICY

Orders must be cancelled within 2 hours of the order taking place, after this time orders will be subjected to a 10% restocking fee if the order has been processed and packed.

HOW TO RETURN ITEMS

1. For faulty or incorrect items, please contact us first so we can arrange to send out replacements along with a postage-paid return envelope.
2. Print and complete our returns form and include it inside your package with the returned items.
3. Returns must be in a secure padded envelope. It is the customer's responsibility to ensure items returned are adequately packaged. Refunds will only be made for jewellery that is received undamaged.
4. Items must be returned back on a first class, tracked or recorded service as we are unable to accept any liability for loss or damage in transit.
5. Use the following return address: QualiTi Body Jewellery, PO Box 71124, SE18 9LZ
6. Always keep your proof of postage.

We aim to provide a full refund within 14 working days after receipt of the returned jewellery.